Privacy Policy

Cosmo Engineering Co., Ltd. (hereinafter referred to as "our company") recognizes the importance of the proper handling of personal information to realize the Cosmo Energy Group Philosophy (hereinafter referred to as the "Group Philosophy"), that is "We aim for harmony and symbiosis between the Earth, humans, and society, and for sustainable development toward an infinite future".
For this reason, the Cosmo Energy Group Corporate Action Guidelines (hereinafter referred to as the "Corporate Action Guidelines") indicate how we will handle information as a sincere corporate group.
The following privacy policy (hereinafter referred to as the "Policy") has been established to provide our basic policy on the handling of personal information through our business activities, in accordance with our Group Philosophy and the Corporate Action Guidelines.

1.Collection of Personal Information

When you do business with us or use our services, we may ask you to provide, register and apply for the information that identifies you personally (hereinafter referred to as "Personal Information").
In such cases, we will clearly state the purpose of use and obtain the consent of the customer before collecting the personal information. We will not collect personal information without the consent of the customer.

2.Purpose of use of personal information

  1. We will use the collected personal information within the scope of the purposes specified below and will not use it for any purposes other than those specified below, except as permitted by law.
    We will stop using or delete the collected personal information when there is no longer a need to use it, when a serious leakage has occurred, or when there is a risk that the rights or legitimate interests of our customers may be harmed.
    1. Responding to questions, requests, or inquiries from customers
    2. Responding to customer orders and applications
    3. To guide and provide our products or services to our customers
    4. Resolving and preventing problems related to products and services provided to customers
    5. Development of products and services that meet customer needs
    6. Questionnaire surveys and analysis related to various operations of our company
    7. To guide and manage campaigns, exhibitions, events, provision of IR information, and other sales promotion activities related to our products and new products, and to provide services in campaigns
    8. Matters related to apps provided by our company (membership information such as member IDs and card numbers that can identify individuals, app usage history, action history and location information history, information entered by customers on the apps, etc.)
  2. In addition, we may acquire information related to customers (website browsing history, product purchase history, service usage history, location information (including GPS information), device information such as OS, COOKIE ID, ad identifiers, IP addresses, and other online identifiers) from ad-serving companies, affiliate companies, DMP companies, other ad-related companies, and other third parties, and may use that in conjunction with personal information that we already have.

3.Provision of Personal Information

We will not provide or disclose personal data provided by customers to third parties without the consent of the customer, except in the following cases

  1. When required by law
  2. When we receive inquiries from the police, courts, or other public agencies in accordance with laws and regulations.
  3. When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person in question
  4. When we have your prior consent to provide or disclose your personal information to a third party.
  5. When personal information is entrusted to a third party under the Company's appropriate supervision to the extent necessary to achieve the purpose of use

4.Joint use of personal information

We may share your personal data with our group companies as follows.

  1. （1）Information to be shared
    Name, address, telephone number, fax number, e-mail address, affiliation information (company name, department name, title, etc.), matters related to inquiries, requests, purchase of products and services, and contracts
  2. （2）Scope of joint use
    Our group companies: Please visit this website:
    https://ceh.cosmo-oil.co.jp/company/group.html
  3. （3）Purposes of joint use
    Purposes of use stipulated in 2 above
  4. （4）Party responsible for joint use
    For the Company's address and representative, please visit this site on the Company's website:
    https://www.cosmoeng.co.jp/english/company/company.html

5.Provision of personal information to third parties located in foreign countries

We may provide personal data handled by us to third parties located in foreign countries.
Such foreign countries may not have a personal information protection system of the same level as Japan's. However, we will not provide your personal data to third parties other than those in foreign countries that have implemented measures required under Japan's Personal Information Protection Law, unless permitted by law or unless we have obtained your consent by a method prescribed by law.

6.Access annalysis tools

We use Google Analytics provided by Google LLC Inc. and Microsoft Clarity provided by Microsoft Corporation on the Service to research and analyze the usage of the Service provided by us.

(1) Google Analytics

For an explanation of the Google Analytics Terms of Use, please visit the Google Analytics site, and for an explanation of Google's privacy policy, please visit their site.

・Google Analytics Terms of Service: https://www.google.com/analytics/terms/jp.html

・Google Privacy Policy: http://www.google.com/intl/ja/policies/privacy/

(2) Microsoft Clarity

For an explanation of Microsoft Clarity's Terms of Use, please visit Microsoft Clarity's site, and for an explanation of Microsoft's privacy policy, please visit their site.

・Microsoft Clarity Terms of Use: https://clarity.microsoft.com/terms

・Microsoft Privacy Policy: https://privacy.microsoft.com/ja-jp/privacystatement

7.Management of Personal Information

The Company will take organizational safety measures against unauthorized access to personal information, loss, destruction, falsification, and leakage of personal information, including technical safety measures such as the introduction of systems to prevent unauthorized access, as well as the appointment of a person responsible for personal information management and the preparation of a manual for handling such information.
For details on our system for obtaining personal information and the measures we have taken, please contact the contact listed in "12. Contact for Inquiries"：
https://www.cosmoeng.co.jp/english/inquiry/

8.Compliance with Laws and Regulations and Continuous Improvement of Personal Information Protection System

  1. We will comply with all laws, regulations, and norms related to personal information. In addition, we will strive to improve the level of protection of personal information by continuously reviewing our internal rules and related regulations, employee training, safety measures, organization, and systems, etc., regarding the protection of personal information, as well as the handling of personal information (this policy) based on these rules and regulations.
  2. We may review and revise this policy from time to time. In the event of any revision, we will notify you by displaying the revised policy on this website or by any other appropriate means.

9.Procedures for disclosure, correction, suspension of use, etc. of personal information

  1. When we receive a request for disclosure from a customer in accordance with the provisions of the Personal Information Protection Law, (this refers to notification of purpose of use, disclosure, correction, addition, deletion, suspension of use or provision to a third party, and disclosure of records of provision to a third party. The same applies hereinafter.) we will disclose the personal information without delay after confirming that the request is made by the customer himself/herself, in accordance with the Personal Information Protection Law and the following items.
    1. （1）Notification of purpose of use or disclosure of retained personal data or records of provision to a third party
      Customers may request that we notify the customer of the purpose of use or disclose retained personal data or records provided to a third party, in accordance with procedures separately established by us, except in the following cases
      1. When disclosure may harm the life, body, property, or other rights or interests of the customer or a third party
      2. When disclosure may cause significant hindrance to the proper conduct of our business
      3. When disclosure would violate laws and regulations
      4. When the request for disclosure is not confirmed to be made by the customer himself/herself
      Please note that a disclosure fee may be charged in accordance with procedures separately established by the Company when requesting notification of the purpose of use or disclosure of retained personal data or records of provision to a third party.
    2. （2）Corrections, additions, and deletions
      Customers may request the correction, addition, or deletion of retained personal data in accordance with procedures separately established by the Company. In such cases, we will investigate without delay to the extent necessary to achieve the purpose of use, and correct, add, or delete such retained personal data based on the results of the investigation.
    3. （3）Suspension of use or provision to a third party
      Customers may request the Company to cease use or provision to third parties of their personal data in accordance with procedures separately established by the Company. In such cases, we will respond appropriately in accordance with the Personal Information Protection Law.
  2. When making a request as described in the preceding paragraphs, please send us the following information and other information and materials as prescribed by us.
    1. Name, address, telephone number, and e-mail address
    2. Request details
    3. Identification documents

10.Handling of personal information on the web site

  1. About access logs
    Information on "when", "from which domain", and "to which page" you accessed our web site is stored on our web server. This is a common practice in the operation of web servers and is mainly used to study the popularity of pages. This information is used only as statistical information and does not identify you personally.
  2. About Cookies
    1. （1）Our website uses a technology called "cookies" in part to enhance the convenience of our services. For example, if you enter some information on one page and then use it on another page or the next time you access the site, cookies save you from having to enter the information twice.
    2. （2）We use cookies on our website for the following purposes
      • Improved convenience of service
      • Use of advertising distribution services provided by third parties
        • Cookies do not contain any personally identifiable information such as your name, address, or e-mail address.
    3. （3）You can set your Internet browser to refuse cookies, but please note that this may limit the content of the service.The setting method varies depending on the browser, so please refer to your browser's help or other documentation.
      In addition, we utilize tools and services provided by third parties that make use of cookies.In using these tools and services, we may provide the providers of the tools and services with customer information that cannot identify an individual by itself, and such information will be handled in accordance with the privacy policies and other regulations stipulated by the providers of the tools and services. If you wish to disable (opt-out) the delivery of advertisements via third-party cookies, please go to the relevant company's website to disable (opt-out).
  3. Acquisition and use of action logs
    1. （1）In order to use advertising distribution services provided by third parties, our website acquires information such as the pages viewed by customers within the site, date and time of viewing, URL, operation history, browser type, language, IP address, browser used by the customer, location information, and device-specific identification information.
    2. （2）The acquired action logs will be used for the following purposes
      • To provide customers browsing our website with content and advertisements suited to their interests.
  4. Encryption of communication
    Our website uses SSL (Secure Sockets Layer protocol) encryption to protect your personal information. SSL is an encryption technology that prevents information from being transferred between your browser and the web server. By using SSL, your personal information is encrypted before it is sent and received.
  5. Some parts of our website are developed and operated by contractors and partners. These contractors and partners are limited to companies that have signed confidentiality agreements with us regarding personal information and are obligated to manage and operate appropriately the website in the same manner as we do.

11.Recording and video recording

To accurately understand and respond to customer requests, we may record the content of calls, and we may also record images for crime prevention and safety management purposes, as required by law. That recorded personal information will be deleted as soon as there is no longer a need to use it.

12.Contact for Inquiries

Comments, questions, and other inquiries regarding this policy and the handling of personal information, as well as requests based on "9. Procedures for Disclosure, Correction, Suspension of Use of Personal Information," should be sent to:
https://www.cosmoeng.co.jp/english/inquiry/

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